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Insight & Case studies

CASE-STUDIES
INSIGHT

A CPG company was able to improve their working capital, DPO and days to close by outsourcing Finance Operations.

Business Challenge: A CPG client was looking to reduce costs and improve organization agility for their finance department. How We…

Large multinational Manufacturing client improves middle management productivity and employee experience, by offering Exec Admins to Director level management roles

Business Challenge: Directors within the company had a team span of up-to 10 team members, but the Directors had no…

Leading Cloud platform company improves customer satisfaction, cloud revenues and reduces churn by setting up a new Customer Success program.

Business Challenge: A Leading Cloud Platform client was facing high amount of churn from new SMB customers who were trying…

A leading North American based, Lifesciences client is able to invest savings realized from outsourcing towards digital transformation

Business Challenge: Client had high-cost onshore operations for Order to Cash. Client had a team processing orders, managing master data,…

High Tech client enjoys higher employee satisfaction by offering digital employee customer service – text, chat and email

Business Challenge: A leading North America based high tech client was implementing Workday for their organization and wanted to pivot…

Ecommerce & platform company is able to deliver a better customer experience by adding digital channels – chat and email for customer support

Business Challenge: Client was operating with 98% voice contact center with onshore resources, with high hold times (ASA) and abandonment…

Prioritize CX During Customer Service Outsourcing Decisions

Getting business process outsourcing right in a digital future

The Case for Executive Assistants

5 Functions Your Small Business Should Consider Outsourcing

10 Small Business Functions That Can Be Easily Outsourced